Why health kiosks remain essential in the changing medical landscape | Remark

The pandemic has been a catalyst for innovative healthcare solutions to maintain efficient operations while ensuring safety is a top priority. Today, we see the continued benefits of these strategies with the popularity of technologies such as patient check-in kiosks and telemedicine options.

Image courtesy of Frank Mayer and Associates Inc.

| by Katie Kochelek — Marketing Specialist, Frank Mayer and Associates, Inc.

(Editor’s note: This blog post was originally published in 2020 and was recently updated to reflect the latest industry news.)

The pandemic has had a massive impact on our healthcare system, exposing security, personnel and operational vulnerabilities. More than any other industry, the medical field has had to adapt to keep frontline workers safe and systems running.

Because these strategies maintained efficiency and facilitated the health of patients and employees, many procedures remained, even after the pandemic ended. Emerging technologies such as healthcare kiosks will be particularly important for healthcare providers in the future, as the sector continues to face labor shortages and heightened security measures.

Here, we detail how healthcare kiosks can help the medical field streamline patient check-in, protect staff from communicable diseases, and provide simple telehealth options.

Healthcare kiosks streamline patient check-in

The simplification of processes remains an essential axis for the health system. Early in the pandemic, facilities relied on websites to disseminate information and nurse lines to review cases that needed to be seen immediately. These same kinds of efficiencies can now be made in waiting rooms as labor shortages affect reception staff.

Offering patient check-in kiosks puts people in control of their own check-in process. This ensures fewer errors in registered personal information and provides an easy way to pay copayments and bills at the kiosk. Streamlining these procedures frees reception staff from data entry and allows them to focus on other tasks such as scheduling or answering questions.

Delegating more control over the check-in process to the patient allows hospital or clinic staff to focus on what’s most important: providing quality medical care.

Minimize human-to-human contact with medical kiosks

The spread of COVID-19 has sparked important conversations about the safety of employees in contact with the public in a variety of industries. This problem is particularly vital in the healthcare sector where front desk staff register potentially ill patients.

This greater awareness of human contact will continue with new measures to protect employees. Medical check-in kiosks can provide an important solution to the goal of maintaining proper social distancing.

When patients check in at a healthcare kiosk, counter staff are no longer at risk of being exposed to germs from sick people. In addition, the kiosks are easily disinfected. Staff can clean units, or kiosks can be outfitted with special attachments to hold disinfectant wipes or gel.

Expect a strong future for telemedicine kiosks

During the pandemic, as hospitals and clinics focused on keeping non-emergency illnesses out of facilities to make room for critical cases, the use of telehealth options increased.

With this, people have gained a greater level of comfort using alternative health care methods to communicate with a doctor. Expect to see more private places like pharmacies, schools, convenience stores and large corporations using telehealth kiosks outfitted with special tools to help doctors retrieve needed information like body temperature and blood pressure. . Not only is it convenient for patients, but the process often comes at a lower price than a visit to the doctor.

Telemedicine care kiosks can also be convenient for places where immunocompromised or elderly people live, such as group homes and assisted living facilities. These telehealth kiosks provide on-site care easily and efficiently, reducing the need to put themselves at risk in a clinic or arrange trips for seniors to see doctors.

The pandemic has been a catalyst for innovative healthcare solutions to maintain efficient operations while ensuring safety is a top priority. Today, we see the continued benefits of these strategies with the popularity of technologies such as patient check-in kiosks and telemedicine options.

Convenience, safety and experience will continue to influence patient expectations in the future.

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