The Role NOW Has on Today’s Workforce – Guest Columns

Mary Moore

How are you now? It implies that you have experienced an event or some type of trauma.

The question was used in a review of the past two years by a national morning news program. The story that caught my attention is that of a former national news photographer turned registered nurse who documented through photos the impact of COVID-19 on humans.

This is an individual who spent his early career as a journalist documenting the impact of war around the world. Yet what he saw and documented as a nurse touched him emotionally more than anything he had seen before.

Think about it for a moment: he saw the worst and the best of humanity, in war-torn countries, but the pandemic is what scarred him. Let me ask you: how are you? now?

In our thirst for leaders to stabilize and define what the business model looks like nowwe did not recognize the lack of psychological capacity of our workforce to be able to travel with us.

Psychological capacity has been the secret sauce of healthcare and, frankly, for us as healthcare providers. We strive to exemplify this sauce in everything we do. We assume that the secret sauce will be available within our organizations, our team members, and ourselves.

What makes up the secret sauce of psychological ability? There are four key ingredients commonly associated with capacity: self-efficacy, hope, optimism, and resilience.

  1. Self-efficacy concerns people’s beliefs about their own ability to carry out a set of actions. They set high goals, accept challenges and thrive on them.
  2. Hope is defined as thinking about one’s goals with the motivation to move towards them.
  3. Optimism is defined as a general expectation of good future results. Generally, bad events are not permanent setbacks and can be overcome through personal effort and ability.
  4. Resilience is the ability to recover quickly from difficulties to bounce back and return to the point of origin.

I want you to take a moment to think about your favorite sauce that you use for fries, chicken nuggets, or something healthy. Now get out some key ingredients. Would you also be inclined to use it? Would you move on? The key ingredients make the difference.

The key ingredients of psychological capability make a difference to your workforce and to you as a leader. Next month I will share how you can address and develop the psychological capacity within your organization to retain and attract the workforce needed to NOW.

Martie L. Moore, MAOM, RN, CPHQ, is the CEO of M2WL Consulting. She has been a healthcare executive for over 20 years. She has served on advisory boards for the National Pressure Injury Advisory Panel and the American Nurses Association, and currently serves on the Dean’s Advisory Council for the University of Central Florida College of Nursing and Sigma, International Honor Society for Nursing. She was honored by Saint Martin’s University with an honorary doctorate for her service and achievements in advancing health care.

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