Ramsay Sime Darby Health Care launches digital health app

PETALING JAYA: Ramsay Sime Darby Health Care (RSDH) has introduced digital healthcare through its new Telehealth Plus app to enable virtual consultation for existing patients at home.

The platform, which also caters to those in need of general medical screening, aims to provide easy access to over one million local and international patients in the current climate.

In Malaysia, RSDH facilities Subang Jaya Medical Center, Ara Damansara Medical Center and ParkCity Medical Center launched virtual clinics through this platform in June 2020. Patients can now receive follow-up care from medical professionals ranging from cardiologists, oncologists and neurosurgeons to pediatricians and physicians. Appointments can also be made with allied health professionals such as occupational therapists and occupational therapists.

Accessible through web browsers using a laptop, tablet or smartphone, the platform leverages innovative technology, convenience and ease of use in an age of social distancing and non-essential contacts continue to be part of the new normal. It allows patients concerned about Covid-19, which is impacting the healthcare industry worldwide, to always get timely medical care.

RSDH Group CEO Greg Brown (picture) said that since the Covid-19 pandemic has caused many difficulties with hospital visits, he has invested in the digital platform to offer comprehensive services, including video consultation, to patients who prefer for l less frequent visits to the hospital. With his availability, he believes patients will be less inclined to neglect their health and see a doctor more quickly from the comfort of their own home.

“While patients will get the same quality of online healthcare they would receive when physically present at the hospital, virtual consultation is not recommended for everyone. Our network of doctors across the hospitals is only available to tracked patients who have already had at least one in-person consultation. Patients can also upload test results and reports for doctors to review and through this virtual medical screening can be done easily, with shorter patient wait times and consultations conveniently managed with a video call.

“The integration of digital services is a timely decision and a key enabler. We currently have individual health service platforms for our Malaysian hospitals and our hospitals in Indonesia. Our medium term plan is to have an integrated platform including our patient management system which includes electronic medical records for our group of hospitals to provide seamless services to meet the ever-changing healthcare needs of patients,” added Brown.

Patients can book follow-up appointments and electronic payments, while keeping track of consultation history with electronic appointment cards. Medicines can also be prescribed through this service, with patients opting for either self-service pick-up or home delivery. The group is also investigating drug delivery for international patients.

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