OCBC Bank launches healthcare app to provide access to telehealth services



Oversea-Chinese Banking Corporation, Limited or more commonly known as OCBC Bank, a multinational banking and financial services company based in Singapore and listed on the stock exchange, announced yesterday the launch of the HealthPass by OCBC mobile app. The bank has partnered with seven medical groups, and the HealthPass by OCBC app will provide access to over 100 general practitioners and specialists to meet the health needs of all Singapore residents over the age of 18, including customers. non-OCBC Bank.

Video consultations with general practitioners and medical specialists can be booked and administered through the app, with medications delivered to the patient’s door.

The consultation fees are kept fixed at S $ 20 for each telehealth and general practitioner clinic visit during normal business hours. Patients pay a flat rate of S $ 100 for the first telehealth or clinic consultation with one of 63 specialist physicians in 21 specialties, including gynecology, pediatrics, cardiology, dermatology and oncology, which are among the main areas of specialty medicine that Singaporeans often seek. medical advice for.

According to OCBC Bank, HealthPass by OCBC integrates directly with the healthcare partner’s clinic management systems, and information is only accessible by users and their physicians, ensuring the privacy and security of personal data. Patients can also securely access digital medical certificates (TM), clinic invoices and lab results from visited clinics through the app.

In addition to telehealth and clinic and services, HealthPass by OCBC is also partnering with CXA, an employee social insurance startup in Singapore, to provide users with access to over 100 merchant offers through the store. well-being of the application. They will also be able to purchase preventive health services, such as health screenings, directly through the app. Other services available for purchase from the store include traditional Chinese medicine, dental care, and pain management.


As Singapore enters a phase of safe reopening from the recent period of ‘circuit breaker’ (a form of semi-locking), and with the multi-ministerial task force recommending that individuals continue to minimize physical medical visits in Where possible, convenient access to physicians via telehealth will help stem the spread of COVID-19.

The usual players entering the telehealth services space are telehealth startups or healthcare providers, and OCBC Bank appears to be one of the first non-traditional players to enter the space. Last month, IHH Healthcare, Asia’s largest private healthcare group, rolled out telemedicine services to Singapore, Malaysia, Turkey, India and Hong Kong, IT health news reported.


“COVID-19 will eventually go away, but its impact on the community will be felt for a long time, and widespread access to telehealth will provide a big boost to help manage Singapore’s health needs. However, clinic visits are still necessary for certain medical treatments. As a result, we will be integrating more clinics and healthcare providers on the HealthPass by OCBC app to ensure at least one clinic is close to everyone’s home and workplace, ”said Pranav Seth, Head of Digital and innovation, OCBC Bank.


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