Health Technology Goals and CIO Challenges

LexisNexis Risk Solutions announced the results of its annual focus group, comprised of more than 20 healthcare IT executives who are members of the College of Healthcare Information Management Executives (CHIME).

Focus group participants accepted greater responsibility than in previous years to provide the safe and reliable technology tools needed to deliver high-quality, connected and cost-effective care.

The survey results also underscored the importance of a team approach with organization-wide support to help CIOs achieve the vision of connected healthcare.

While the panel met before the COVID-19 pandemic hit, technology priorities for 2020 – from data sharing and security to using data analytics to help vulnerable populations – have become more urgent in light of the challenges of the pandemic. For example, the past few months have illustrated the need for access to data to inform decisions about the health, well-being and care capacity of the population.

The leaders interviewed identified three main priority areas for 2020.

Interoperability management

Members recognized the challenges associated with the rise of digital touchpoints, such as mobile phones, smart devices and remote services.

Goals include a common patient identifier to combine and verify disparate patient records for true health information exchange.

Strengthen cybersecurity

Members face new cybersecurity risks, confusion over who bears ultimate responsibility for patient data, and competing goals of seamless user experience and data security.

To address this latter challenge and strike an appropriate balance, leaders are adopting multi-factor authentication strategies for optimal workflow and user security.

Integrating Social Determinants of Health (SDOH)

As the pandemic has highlighted, SDOH data integration is a vital and immediate requirement to improve the delivery of value-based care and patient support, and ultimately, outcomes.

Leaders shared the challenges of implementing SDOH, including aggregating and operationalizing data across IT and EHR systems, especially when not using third-party data to support their efforts. While CIOs had previously seen no specific responsibility for SDOH data, this has changed as its value has been demonstrated.

“CHIME’s healthcare IT executives approach changing patient and industry needs with keen attention, ingenuity and focus,” said Josh Schoeller, CEO of LexisNexis Risk Solutions. HealthCare.

“Our annual panel provides valuable insights into how healthcare decision makers are strategically using technology solutions to overcome cybersecurity, data governance and interoperability hurdles, all of which have become more urgent during the COVID-19 pandemic.

“It’s a big challenge, but with the right data integration and analysis, they continue to make great strides even in the face of the COVID-19 pandemic.”

Equally encouraging, focus group participants reported strong results when they gained the support of business stakeholders to participate in difficult conversations about information security, privacy, operations, compliance and clinical and responsible care.

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