Black Book’s State of Global Healthcare Technology Study Reveals Adoption Trends, Market Dynamics and Top-Rated Vendors Across 55 Countries

Seventy-one electronic medical records and healthcare information technology vendors were evaluated to meet buyer expectations, achieve return on investment, address country-specific connectivity issues, and meet business goals. improving patient data.

TAMPA, Fla., Sept. 19, 2022 ( –
Black Book Research surveyed stakeholders and users of electronic health records and health informatics support systems worldwide to assess the international expansion efforts of domestic core EHR providers and overseas companies, including start-ups.

Black Book’s European office coordinated this year’s extensive survey process across twelve regions around the world, resulting in 8,414 qualified responses from current HCIT clients. The responses provide an overview of eighteen comprehensive KPIs demonstrating progress and results in technology efficiency and usability.

The 704-page in-depth research report is available free to voters by registering on the research company’s website. Many data points from the results revealed by users are detailed in the country profiles.

The survey was conducted from the first to the third quarter of 2022 and includes qualitative data on user satisfaction with the system in Canada, Mexico, Brazil, Colombia, Uruguay, Chile, Argentina, Peru, Ecuador, in Bolivia, Germany, Switzerland, Austria, Italy, France, Ukraine and Poland. , Czech Republic, Hungary, Slovakia, Denmark, Finland, Sweden, Belgium, Norway, South Africa, Ghana, Kenya, Nigeria, Australia, New Zealand, India, Singapore, Malaysia, China, Japan, South Korea, England, Ireland, Scotland, Saudi Arabia, Israel and Turkey.

“The U.S. acute EHR market reached saturation before the pandemic, and major vendors began shifting business development toward international targets,” said Doug Brown, managing partner at Black Book. “However, most US-centric HIT vendors have failed to sell their core solutions for a myriad of reasons: localization challenges, cultural and language translation issues, difficulties removing established regional incumbents , align products to meet complex government requirements and implement in-country management; all of which require more investment from suppliers.”

Survey respondents include agency staff, administrators, CIOs, CFOs, clinical staff and physicians who ranked the following vendors as the leaders in customer satisfaction in their respective regions:

AFRICA – Oracle Cerner

AUSTRALIA, NEW ZEALAND – Altera Digital Health

BRAZIL – Everis

CANADA – Altera Digital Health

CHINA – Philips


FRANCE – Daedalus


INDIA – DocEngage

ITALY – CompuGroup Medical

JAPAN – NTT Docomo

MEXICO – Harmoni® MedWave

MIDDLE EAST – Oracle Cerner

NORDIC & BENELUX – Cambio Healthcare

SOUTH KOREA – ezCaretech Bestcare


TURKEY – CompuGroup Medical

UK – Altera Digital Health

Black Book’s computer user research also revealed notable regional trends occurring in 2022, highlighted by:

  • Between 2020 and 2022, dramatic changes and improvements have occurred in the way data is documented, stored, viewed, retrieved, shared, managed and consumed in Eastern Europe, India and Southeast Asia , where data privacy was identified as the top concern by 96% of providers surveyed collectively.
  • Since the 2021 survey, thirty-nine overseas healthcare IT startups entered the market in 2022 with cutting-edge EHR technology and interoperability products, which are increasingly contenders to government medical records systems and international software vendors, more than half with a country-specific track records for industry offerings. Eastern Europe and Southeast Asia had the most new suppliers in the 2022 survey.

As the need for convenient and secure EHRs increases worldwide, healthcare data management spending is expected to grow globally at a CAGR of 17.7% over the next five years.

“The lack of uniformity in the IT system in most countries often disrupts the exchange of information between regional providers and is detrimental to patients,” Brown said. “It does, however, expand competitive opportunities and these states become prime target markets for adaptive EHR players.”

An exception is Germany, which in 2018 set up a national network that enables secure transmission of data between healthcare providers, connecting more than 2.5 million healthcare professionals to 80 million citizens. . On a larger scale, the European Union has committed funds and is supporting its Member States to exchange electronic health records across the EU via e-HDSI (e-Health Digital Services Infrastructure), which will expand in 2023.

Supplier survey respondents also revealed double-digit increases in health technology spending in Poland, Czechia, Austria, Mexico, Chile, Brazil and India through 2025.

The survey methodology and full list of healthcare consultant and consulting firm rankings can be found on the Black Book website –

About the black book

Black Book Market Research LLC, its founder, management and staff do not own or hold any financial interest in any of the consultants and advisory firms covered and encompassed in the surveys they conduct. 21 countries in a national EHR adoption phase were included in the extensive seven-month EHR user survey of their countries’ respective infrastructure and adoption, along with EHR vendors receiving the highest satisfaction scores. higher in these respective locations. Black Book™ carefully examines industry trends and actual developments to identify key growth drivers and anticipated opportunities. Research processes are designed to provide a balanced view of global markets and enable stakeholders to make informed decisions to achieve KPIs. Black Book™ offers its clients in-depth research and analysis based on a wide variety of factual data that largely includes interviews with industry participants, reliable statistics and regional intelligence. Internal industry experts are instrumental in gathering data that improves the accuracy of Black Book’s recommendations and advice. With a solid methodology, Black Book ™ is therefore confident in the research and analysis provided which is the most reliable and incorporates a blueprint for solid business planning.

For Black Book vendor satisfaction assessment methodology, audit, resources, comprehensive research and ranking data, see

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Source: Black Book Research

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