An overview of Max Healthcare’s technology roadmap for 2020, IT News, ET CIO


Artificial intelligence is changing the way healthcare is performed and the results achieved. There has been a shortage of trained health professionals in the past, and so it is today. In order to bridge this skills gap, technology can play a central role. In addition, technology can create efficiency, leading to cost optimization and faster delivery.

In an interview with ETCIO, Prashant Singh, CIO, Max Healthcare, gives an overview of new technology projects planned for 2020.

Edited excerpts-

Max Healthcare is aggressively leveraging AI. At what levels of maturity are these projects located?

Various use cases of AI in radiology have already been evaluated, notably in radiography and computed tomography. These are at different stages of outcome maturity and will soon be integrated into the PACS workflow. AI would enable precision imaging approaches, thus allowing medical imaging to play a larger role in the paradigm of precision medicine. We are also creating a De-Identified Data Lake (DIDL) comprising clinical and non-clinical data, which can be used for various other AI projects. Various APIs and integration scripts have been developed for seamless communication between the AI ​​model and the existing software platform to evaluate MOS (Measure Of Success).

Please highlight some of the innovative technology projects you are pursuing?

The overall assessment of the technology footprint and its use cases has already been completed, resulting in a clear opportunity for improvement and optimization. One of those projects on the priority list is improving the EMR. This will increase compliance and help capture data at the bedside or point of care. Complete health records such as x-rays, vital signs, prescriptions, medical history, previous visits and patient discharge notes become accessible to physicians on mobile.

Other use cases of AI in pathology, disease prediction, patient bill estimation, etc. are in class.

There are many opportunities to fill the missing link in the system and experience of providing patient care. There are several PoCs underway to complement existing systems such as preoperative, occupational therapy and postoperative patient movement tracking aimed at alleviating participant anxiety.

Virtual Tumor Board is another project where digitization can help join the dots by consolidating information from disparate systems, leading to faster decision making and start of treatment.

We improve the patient experience by consolidating various application fixes into a single, future-ready platform. This platform will consolidate and connect various other technological elements to provide a seamless experience for patients right from the appointment and through various touch points.

Recent advances in healthcare 3D printing have led to lighter, stronger, and safer products, shorter delivery times, and lower costs. Custom parts can now be tailored to each individual. This improves patient understanding and improves patient comfort by enabling products specifically designed for their anatomy.

We are exploring the use of BLE (Bluetooth Low Energy) in various cases like patient tracking, hand hygiene compliance monitoring, asset tracking, etc. The use of big data and analytics in clinical data is being discussed with various technology partners.

What challenges do you face when planning new projects?

Not all the technologies and projects you plan to invest in need to take off the way you want them to. Additionally, there are few scenarios or situations where you realize that a particular project or technology may not be the best fit. Then there are times when there are various challenges when it comes to adoption and integration.

Interoperability is one of the main challenges encountered in many implementations. As various startups enter healthcare, sometimes it becomes difficult to choose the best solution for your environment, as the bandwidth to test these solutions becomes a bottleneck.

Sometimes the ownership of the business in terms of project flow becomes a challenge due to the operational load prevailing on the respective department. The success of any project depends on the level of ownership as well as financial viability.

What is your technology roadmap for 2020?

Our main focus areas for the future are patient engagement and safety, increasing transparency, optimizing costs and increasing recruitment of clinical research subjects. Our selection of more recent technologies revolves around the search for results for these indicators. While deciding on any new technology initiative, key metrics driving commercial MOS are determined to avoid confusion in impact analysis.

With cybersecurity being the biggest threat, it is also taking its inevitable priority. Therefore, more attention has been planned for VA / PT and BCP.

Along with deeper penetration and greater adoption of AI in healthcare, I see augmented reality (AR) as another great thing capable of revolutionizing aspects of efficiency and cost optimization. of surgery, while improving error rates thanks to the high degree of precision offered in terms of surgery navigation and localization of targets in the patient’s body.

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